AI Chatbots And Assistants That Never Guess.
Most of what your customers ask has already been answered somewhere: in a help centre, a policy PDF, a thread nobody can find. We build assistants that answer from your own material, in your customer’s language, and hand over to a person the moment they should.
Website support assistant
Answers from your help centre and policies, cites the page it used, and opens a ticket when it cannot.
WhatsApp and messaging bots
The same assistant on the channel your customers already use, with order lookups and appointment changes.
Internal knowledge assistant
Staff ask in plain language and get the current answer from your handbooks, contracts and wikis.
Sales and qualification
Visitors get real answers about fit and price, and your team gets a qualified summary instead of a form fill.
Document question answering
Long contracts, tenders and specifications made searchable in a sentence, with the clause quoted back.
Multilingual coverage
One assistant, every market you sell in, answering in the language the question arrived in.
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Gather the material
We collect the content it will answer from and mark what is current, what is stale and what is missing.
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One topic, answered well
A single subject area goes live to your team, so quality is judged on real questions rather than a demo script.
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Widen scope and handover
More topics, escalation rules, tone, and the refusals: what it must never attempt to answer.
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Launch and tune
Live to customers, watched daily for the first fortnight, with the answer log reviewed together.
An assistant your team can correct.
The answers come from content you control, so fixing a wrong answer means editing a page, not filing a ticket with us. Prompts, tone and escalation rules are configuration, and they live in your accounts.
The running assistant
Deployed on your site or channel, in your own cloud account and hosting region.
A content pipeline
Whatever you publish gets indexed automatically. No re-uploading when a policy changes.
Escalation and refusal rules
What it hands to a human, what it declines, and what it must never guess at.
An answer-quality log
Every question, the source used and whether it escalated, reviewable without asking us.
Editable prompts and tone
Voice, length and formality are settings your team changes, not code we own.
30 days of aftercare
Included in every package. Real questions always reveal gaps the pilot did not.
Single channel
One assistant, one channel, one body of content. The honest way to test whether it answers well enough.
- One channel, one content set
- Escalation to a human
- Answer-quality log
- 30 days aftercare
Multi-channel support
Site, messaging and internal assistant on one knowledge base, with handover into your helpdesk.
- Up to 3 channels
- Helpdesk integration
- Multilingual answering
- Two training sessions
- 60 days aftercare
Assistant retainer
Someone reviewing what it got wrong every month, and shipping the fix.
- Monthly answer review
- Content and prompt tuning
- New topics as you add them
- Monitoring and on-call
How do you stop it inventing answers?
Will this replace our support team?
Our documentation is out of date. Is that a problem?
Which languages does it handle?
Where does our content go?
Often bought together
AI Automations & Workflows
The routing and follow-up behind the conversation, so an answer actually causes something to happen.
Read moreCustom Web Applications
The site or portal the assistant lives in, built for your own team to edit.
Read moreUser Interface Design
How the conversation looks, where it interrupts, and what it does on a phone.
Read moreWhat do your customers ask over and over?
Send us the top ten questions and where the answers currently live. You get a fixed quote and a timeline within three working days, in your currency.